Refund & Cancellation Policy

Effective Date : April, 2018

Important Notice: As a reseller of digital software licenses, all sales made through Edit Zone are final. Once the activation key, license key, or product download access has been successfully delivered, orders cannot be cancelled or refunded except in the exceptional cases mentioned below.

1. Digital Delivery Confirmation

Upon successful payment, your product download access and/or license key is instantly displayed on the order success page and is also sent automatically to your registered email address.

2. Exceptional Cases for Refund

Refunds will only be considered under the following rare circumstances:

  • Double Payment: If you are charged more than once for the same order due to a technical or network issue, the duplicate payment will be eligible for a refund.
  • Invalid License Key: If the license key provided by Edit Zone is invalid and our support team is unable to provide a valid replacement within 48 hours.

Please Note: Refunds are not applicable for software compatibility issues, software bugs, performance concerns, change of mind, or incorrect purchases, as these are outside Edit Zone’s control.

3. Refund Approval Timeline

After receiving your refund request, our support team will review and verify the request within 1–2 business days.

If the request meets the refund eligibility criteria mentioned above, the refund will be approved and initiated.

4. Refund Processing Timeline

Once the refund has been approved and initiated by Edit Zone:

  • The refund will always be credited back to the original payment method used during the purchase.
  • Refunds cannot be transferred to another bank account, UPI ID, wallet, or third-party account.
  • The amount is generally credited within 5–7 business days, depending on your bank or payment service provider.

5. License Transfer (Alternative to Refund)

Since digital software licenses cannot normally be returned, Edit Zone offers a license transfer facility.

If you no longer require the software, you may find another buyer, and our support team will assist in transferring the license to the new user, subject to the software publisher’s licensing policy.

6. Chargebacks & Payment Disputes

Before initiating a chargeback with your bank or card issuer, we request that you contact our support team first.

If a chargeback is initiated without prior communication, the associated software license may be temporarily suspended until the dispute is resolved.

Contact Us

For any questions regarding payments, license delivery, cancellations, or refund requests, please contact:

Email: refund@editzone.in